About the Role

We are seeking a motivated and customer-focused Business Applications Implementation & Support Specialist to join our growing team. Reporting to the Line Manager, the successful candidate will act as a key point of contact for customers throughout the full lifecycle of our ERP and Business Intelligence (BI) solutions — from requirements gathering and solution design to implementation, training, and ongoing support.

This is an exciting opportunity for a professional who enjoys combining technical expertise with customer engagement, problem-solving, and business process improvement. The role offers significant opportunities for career development within a dynamic and forward-thinking organisation.

Key Responsibilities

• Engage with customers to analyse, understand, and document business requirements, translating operational needs into clear functional specifications.
• Evaluate customer requirements and recommend suitable ERP and BI solutions, presenting well-reasoned options and business cases.
• Design and implement end-to-end business application solutions aligned with customer business processes and objectives.
• Configure, customise, and enhance ERP/BI applications, reports, and workflows to meet customer requirements.
• Conduct comprehensive testing of system modifications and enhancements, maintaining appropriate documentation and evidence of test results prior to deployment.
• Deliver user training sessions and develop supporting documentation, including user manuals, training guides, and process documentation.
• Provide timely and effective troubleshooting, technical support, and issue resolution to customers, ensuring minimal disruption to business operations.
• Maintain and continuously develop technical expertise in the ERP and BI solutions represented by the organisation.
• Keep abreast of emerging technologies, product updates, and industry best practices.
• Support the sales team by providing pre-sales consultancy, solution presentations, and product demonstrations.
• Collaborate effectively with internal teams to ensure successful project delivery and customer satisfaction.
• Perform any other duties relevant to the position as may be assigned by management.

Requirements

• MQF Level 6 qualification (or equivalent) in Computer Information Systems, Business Information Technology, Information Systems, Computer Science, or a related field.
• Minimum of 2 years’ experience within the IT, business applications, ERP, financial systems, or related industry in a support, implementation, consultancy, or technical role.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues in a structured and efficient manner.
• Excellent communication and interpersonal skills, with the ability to interact confidently with both technical and non-technical stakeholders.
• Fluency in written and spoken English and preferably also Maltese.
• Ability to work independently while also contributing effectively within a team environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities.

Desirable

• Hands-on experience in the implementation, support, or administration of ERP systems.
• Experience working with multiple ERP modules and/or across different industry sectors.
• Knowledge of accounting principles, financial processes, and finance-related business applications.
• Experience with relational databases, database administration, reporting tools, and data analysis.
• Experience in customer-facing consultancy, training delivery, or business process analysis.
• Familiarity with Business Intelligence (BI) platforms and reporting solutions.

What We Offer

• A challenging and rewarding role within a growing and innovative organisation.
• Exposure to a diverse portfolio of ERP and Business Intelligence solutions.
• Ongoing professional development and training opportunities.
• A collaborative and supportive working environment.
• Opportunities for career progression and personal growth